They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. When it comes to hoverboards, the magic fix-all is called recalibration. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. I err on the conservative side, and would rather "under charge". The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated. All rights reserved. If the battery is fully charged, then the issue is likely with the motherboard or wiring. If the battery is fully charged, then the issue is likely with the motherboard or wiring. Thus can not charge scooter. 0000001444 00000 n Theres a good chance that you are charging your scooter but not getting a charge because there is something wrong with your wiring harness. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. (If you see an issue, please stop and consult a technician before proceeding.). I do hope that the company learns to become more responsive and make these problems rightthats no way to stay in business. I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. Learn more about your GOTRAX from full overviews and specs to troubleshooting. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. Now you are finished and ready to test your work. If your Gotrax hoverboard will not turn back on you are experiencing an issue. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. The console on the scooter displays speed in MPH, battery life, and headlight. Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. There are many possible reasons why your Gotrax hoverboard is not balancing. Gotrax is known for adapting its electric vehicles to the needs of consumers. If it's not been used for a while, it might need charging. The scooter is barely accerlating (I can only get it up to 7 or 8 mph on a flat surface and not over 3mph on even . Missing tire extension - poor quality control. Bolts provided are rusted - poor quality control. Easy fix but annoying. Mine out of the box has this metal grinding sound coming from the back. Jan 7, 2020 TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. 2 - Handlebar Failure4 - Motor Signal Failure5 - Brake Lever Failure. A fully charged battery will have between 36 and 42 volts. In my case, when I got a new Gotrax scooter, it did work fine in the beginning. (Be sure to follow local laws and regulations when disposing lithium ion batteries), While the battery is out, it is a great time to check the connections at the bottom of the tiller. You can recalibrate your Gotrax hoverboard by following the instructions above. :~f 12`L,@" Here is a link to find the manual for your Gotrax hoverboard. If your charger does not turn green when you plug it in, your problem may lie in your charger. They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. E5 - Replace controller / replace entire product. The key is to build your own vehicle with its own motor coil wire. Reattach the console/head unit by sliding it back into place. I haven't had any problems yet, so that makes me wonder if the company rushed into production with the Version 2 model once GoTrax became popular. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. Find your product below and click the link to be directed to the specific information for troubleshooting. Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers) Pressing on button does not illuminate the display nor does the throttle have power. This is telling you the charger is working. Here is a link to find the manual for your Gotrax hoverboard. {k-m3gKjx Front wheel cover scraping wheel - easy fix but annoying. Reply, Is it possible to order the Tiller on its own for a gotrax GXL2..my broke in half and I need a replacement. I continue to struggle with GOTRAX's customer support team. Entice customers to sign up for your mailing list with discounts or exclusive offers. Visit our Battery Pack Load Testing Guide. I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) 0000009925 00000 n Check Out Our Guide! Necesito saber si es posible cargar varias bateras , creo que la mia de nueva viene como a media vida pues alcanza como para solamente 5 km o Max 7 km , por lo tanto quiero un consejo gracias, ggandres8 - Home. If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Max speed: 7.5 MPH. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. If that doesn't work, email support. hb```b``b`B uHGC@Z&yn)~v@P U I=@:Yg'j][ 3JSK>X~3S$)-BKD'y&Mj<>#2&w+[2DS/4dN P]-zWi^3wXBK It was pretty easy to do and I was impressed in the modular nature of the system. Troubleshoot common issues with your gotrax hoverboard with our handy guide. 0000017087 00000 n If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. k 3TXK c"b0] 3:P $% If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! 0000001330 00000 n To determine whether either of these is true, unplug all of your devices from power and try charging them again. )601368 cr5`M L&@)1(\x@ nh endstream endobj 111 0 obj <>>> endobj 112 0 obj <. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. Contact an authorized service center for more information about replacements. Turn the key or power switch on and engage the throttle all of the way. Scary at first. Further, the locking pin is completely . If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. If the scooter works after disconnecting the brake switch then the brake switch is defective. On that same hill last week I got about 16 top speed. To power the scooter off, press and hold the red button for 5 seconds. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owner's manual before riding your self-balancing scooter for the first time. Usually I have to play around with the throttle such as push down very gently and slowly to fix the problem. Grab the new battery pack and ensure that your are installing the battery pack correctly. Include an image for extra impact. . Can't get the scooter to start. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Beeping can also indicate uneven pressure on the hoverboard sensors. 21E, 22E, 25E, and 30E - Replace console to fix error code. Now i have error code 30! Of course, with any new or growing technology there are often hiccups along the way. Is a fire hazard. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. The speed of the GKS kids scooter is locked at a safe but fun 10mph. Back wheel cover scraping tire. Has seemingly chose to simply respond but not take action (i.e. We appreciate you customer service and willingness to do the right thing! As an Amazon Associate I earn from qualifying purchases. Please contact our customer service team if you are experiencing problems or need more detailed information. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. You may want to check your fuse box to see if any fuses are blown. When it comes to hoverboards, the magic fix-all is called recalibration. You can get it started again if you press the button so it's probably not a power issue. Aug 15, 2020 I also have a V1 and no issues. Will this problem come back? Repair frozen GOTRAX GXL V2. Press J to jump to the feed. When the scooter is powered on, press the power button 3 times to switch the speed unit display. So far I've got about 60 miles on it. Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. They cannot show error codes. Watch out world! If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. I cant find anyone who sells them including the gotrax website, acisneros0873 - Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. It's Sept 21st and my issues are still not resolved nor are my friend's issues (from the beginning of the thread). E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. E03 - Change speed settings or gear. Try recharging the battery pack for 8 hours. 110 20 51 reviews. So in short. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! I've had mine for almost two weeks now, and have not experienced these issues. Most electric scooters with old or worn out battery packs will operate with a very small amount of power when the battery charger is plugged into both the scooter and the wall at the same time. Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. rider weight: 154 Lbs. It sounds like a bad battery but checking the connections is the first step. Shop safe on GOTRAX Official website. Power on your scooter and take it for a test drive. trailer <]/Prev 856594>> startxref 0 %%EOF 129 0 obj <>stream If you find any damage, replace it immediately. But some parents may balk at spending more than $100 on an electric scooter. Learn more about your GOTRAX from full overviews and specs to troubleshooting. GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 Thrifty Tool Shed 31K views 1 year ago Trying to Fix - GoTrax GXL Scooter - Randomly Stops Working Fix It 4.7K views 4 months ago Why. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. We show a quick view. Find low everyday prices and buy online for delivery or in-store pick-up. Listen or look back to see if the rear wheel is slowly spinning. . There are many possible reasons why your Gotrax hoverboard is not balancing. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Electric Scooters Disconnect the brake lever switch connector from the speed controller. Of course, you could also have an issue with your battery. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. Electric Scooters are fun for all people big or small, young or old, fast or slow; There is a scooter out there for everyone! When you connect the charger to the hoverboard it will turn red to let you know it is charging. 0000002873 00000 n Check the lights, the brakes, and all the features, and make sure they are all working properly. Did you find it helpful? PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. Make sure all connections are secure and there arent any exposed wires or noticeable burns. A leading manufacturer of Electric Scooters, hoverboards and e-bikes. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. GoTrax GKS: Specs. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. I have updated my review from 1 star to 3, and will update again . There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. This is the best method to factory reset GOTRAX GXL V2. Of course, with any new or growing technology there are often hiccups along the way. Circuit breakers are usually on the outside of the scooter. When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. 0000256654 00000 n This is one of the most common problems we hear about, so it's always worth checking first. - Easy fix. Problem not solved. Check which of them the problem is and get it fixed immediately. Learn more about your GOTRAX from full overviews and specs to troubleshooting. As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). If still showing error code, contact Customer Support for assistance. 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Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. 51 4.7 out of 5 Stars. Easy Fix but time consuming. Has expected us to be scooter technicians to diagnose the problems. Looking For The Best Lock For An Electric Scooter? If the unit has a brake cable running to the hand brake, you will need to disconnect the line before proceeding. Press question mark to learn the rest of the keyboard shortcuts. Worse issue if in a crowd or on road and people behind you don't expect you to slow down. EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Mobility Scooter Battery Losing Power Uphill Fixed, How To Fix Hoverboard Battery Not Charging, Mobility Scooter Beeping And Not Moving-An Ultimate Guide, Function of the Bold Button on Cuisinart Coffee Maker-Know Everything, Can You Plug A Coffee Maker Into A Power Strip-Answered, What Happens If You Put Milk In A Coffee Maker-Truth Revealed, New AC Compressor not Turning ON- Super Quick Fixes, Should AC Drip Water Outside? Some scooters need to be pushed to walking speed before they will turn on - this is a safety feature to prevent them from being accidentally started by leaning on the throttle when not riding the scooter. I absolutely love this scooter. These codes will pop up over your console's display when there are issues within your electric scooter. The tiller is constructed differently bc in the elite, the brake wire runs through the inside of the tiller, whereas in the xr and ultra, the brake wire runs on the outside of the tiller. If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. This issue is new and is being looked at now.. I kicked off the odometer began registering speed. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. The BBB's grade of "F" still . We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. So far so good for me. Include an image for extra impact. Here is a link to find the manual for your Gotrax hoverboard. . An awesome member of our community made this guide. If all of them work normally, then you need a new charger. We check over 250 million products every day for the best prices. Find helpful customer reviews and review ratings for Gotrax Vibe Electric Kick Scooter, 6.5" Foldable Commuting Scooter for Kids 8-15, 12 MPH & 7 Miles Range E Kick Scooters for Kids, Teens, Boys and . I tried these fixes and the problem got solved. If the scooter is off but still takes off, this means that the control box is damaged. Not much help really. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. I'll monitor the post to see if these are isolated or widespread. I requested a refund. When you plug your charger into the wall, the indicator light will turn green. Kick stand wobbly. Back wheel brake mis-aligned. First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. A fully charged battery will have between 36 and 42 volts. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. What did the brake pad rubbing sound like? Install the locking hook and the two screws into the head unit. Doesn't matter if the battery is charged or not. Fix stuck GOTRAX GXL V2. Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. Use caution as extreme force may damage your scooter console or battery connections. GOTRAX - F5 Electric Bike . Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. We'll go through each electric scooter and the error codes that occur. You feel the scooter lose power and your inertia throws you forward. Codes often have simple solutions and we are here to assist. Tighten the screws firmly. Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic. Grab the new battery pack and ensure that your are installing the battery pack correctly. 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. Always be sure to consult the . Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. I had my second issue within 17 business days of receiving the scooter. This scooter is giving a E3 Error code and the manual simply states to replace the console. Since battery indicator has 4 bars, easy to do the math. ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS 2) You are using an outlet with a higher voltage than what is recommended for fast charging. E02 - Adjust your brake calipers so that they operate effectively. This may be caused by several factors, but luckily there are solutions to all of them. difference between scabies and ringworm,
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